Establishing ourselves as the Global market leaders in delivering an exemplary customer experience with all stakeholders, pursuing excellence in sustaining the highest quality of products and services across all business and operational processes.
ITL is committed to stand out in its engagement from order confirmation to delivery that makes a Customer go Wow, and ensure satisfaction in the decisive areas of:
1. Value of Time
We should use our time efficiently and in positive manner. Avoid procrastination. Adopt proactive approach in dealing with day to day issues
2. Integrity and Honesty
Commits to honesty/truth in every facet of behavior and demonstrate ethical and sincere conduct
3. Respect and Humility
Establish mutual respect and trust in dealing with others regardless of their position
4. Action Oriented
Strives for simplicity and clarity and getting things done effectively
5. People Development
Developing employees through mentoring and training for taking them to next level
6. Team work
Prioritizing organizational goals over individual milestones and working with a positive synergy
7. Willing to learn
Positive approach towards constructive criticism and grow with changing times
8. Empowerment through Accountability
Empowering and challenging employees by taking up ownership in their respective areas
9. Creativity and Innovation
Invent and simplify by thinking out of the box. Encourage ideas at all levels
Always consider the human factor in every decision. Respect external perspectives and opinions.
Accomplish more with less. Convert constraints into opportunity of being resourceful
12. Have a backbone: Disagree and Commit
Respectfully challenge decisions in case of disagreement. Once a decision is determined then commit. Wholly
13. Social Responsibility
Act as a corporate Citizen by giving back to the community and environment
The company seeks a high standard of performance and aims to maintain a long-term leadership position in the textile market segments in which it competes.
This will be achieved through operating efficiency, continued dedication to customer care, cost effectiveness, innovation and conformance to our values.
The company aspires to be recognized in the community it operates in as a safe and environmentally responsible organization.
The company acknowledges that commercial success and sustained profitable growth depends on the resourcing, development and retention of its talented human resources. It will continue to invest in building its organizational capacity and capability.
The company strives to protect each shareholder’s investment and provide a return, which meets or exceeds their expectations. This is achieved through continued commercial success in winning new businesses and retaining old customers, which is underpinned by the development and provision of new products/services to our customers, offering a clearly superior value proposition.